Star Wars: The Clone Wars TMS021 Ahsoka Tano 1/6 Scale Figure

📦 Return & Refund Policy

Effective Date: [Insert Today’s Date]

At Big Texas Collectible Toys (BTCT), your satisfaction is important to us. We understand that sometimes things change. Please review our return policy below to ensure a smooth experience.

✅ Eligible Returns

We accept returns under the following conditions:

• The item is unopened and in original, factory-sealed packaging

• The product is undamaged and has not been altered in any way

• The return is initiated within 14 days of the delivery date

🚫 Non-Returnable Items

Returns will not be accepted if:

• The item has been opened or packaging has been tampered with

• The item shows signs of use or damage not caused during shipping

• The return is initiated after 14 days from delivery

🔄 How to Request a Return

• Email us at [your@email.com] with your order number and reason for return

• If eligible, we’ll provide return instructions and a return authorization number

• Ship the item back to us using a trackable method — shipping costs are the buyer’s responsibility unless the return is due to our error

💰 Refunds

Once the returned item is received and inspected:

• A full refund will be issued to your original payment method within 5–7 business days

• We reserve the right to charge a restocking fee (up to 10%) in certain cases

• Shipping fees (original and return) are non-refundable

📦 Damaged or Incorrect Items

If your item arrived damaged or incorrect, contact us within 48 hours of delivery. We will either replace the item or issue a full refund, including shipping.

🚚 U.S. Shipping Policy

Effective Date: [Insert Today’s Date]

At Big Texas Collectible Toys, we ship exclusively within the United States. We work hard to ensure that your collectibles are securely packaged and delivered promptly to your doorstep.

📦 Shipping Methods & Carriers

All orders are shipped via USPS, UPS, or FedEx, depending on item size, weight, and destination. Shipping options may include:

• USPS First Class (for small packages under 1 lb)

• USPS Priority Mail

• UPS Ground / FedEx Ground

You will receive tracking information via email once your order ships.

⏱ Processing Time

• Orders are processed and shipped within 1–3 business days of purchase

• Orders placed on weekends or holidays will begin processing the next business day

• Pre-orders will ship on or after the listed release date

💵 Shipping Rates

Shipping charges are calculated at checkout based on:

• Weight and dimensions of your items

• Shipping method selected

• Delivery location (U.S. only)

We may occasionally offer flat-rate or free shipping promotions — check our homepage or subscribe to our newsletter!

🛡 Packaging & Protection

We understand the value of collectible toys. All shipments are:

• Packed with care using bubble wrap, corner protectors, or box-in-box methods (as needed)

• Shipped in new, sturdy boxes to protect your items in transit

📬 Delivery Estimates (U.S. Only)

• USPS First Class: 3–5 business days

• USPS Priority: 2–4 business days

• UPS/FedEx Ground: 2–5 business days

Note: Delivery times are estimates and not guaranteed. Weather, holidays, or carrier delays may impact actual delivery time.

📦 Lost, Stolen, or Damaged Packages

We are not responsible for packages lost, stolen, or marked as delivered by the carrier. Please file a claim with the shipping carrier. However, if your item arrives damaged, contact us within 48 hours of delivery and include photos — we’ll do our best to make it right.

📍 Shipping Limitations

• We currently do not ship to PO Boxes, APO/FPO addresses, or internationally

• We only ship to the 50 U.S. states (including Alaska and Hawaii)